Whether you're to freight forwarding or a regular shipper, we know questions can pop up. Here are a few quick answers to make things easier.
Still have a question? E-mail us at operations@swannex.co.uk or give us a call on +44 (0)2382 597080 - our team will always be happy to help!
We offer a complete range of freight forwarding services — including air, sea, and road freight — for both import and export shipments, as well as cross-trade movements between third countries.
Swannex specialises in transporting various types of cargo including general cargo, hazardous materials, oversized cargo and more.
Absolutely. We offer door-to-door, airport-to-airport, and door-to-airport solutions to suit your shipment and budget.
We operate worldwide, with a trusted network of agents and partners across all major ports, airports, and transport hubs.
FCL (Full Container Load) is a dedicated container for your cargo, while LCL (Less than Container Load) means your goods share space with other shipments — ideal for smaller loads.
Transit times depend on destination and airline schedules, but typically 1–7 days. We’ll always advise you of the best and fastest options available.
Our team are available Monday - Friday 8:30-17:00 to provide updates. We are at the end of the phone and will provide continuous updates along the way.
Yes, our experienced team manages documentation, customs declarations, and compliance to ensure a smooth process from start to finish, minimising delays and avoiding unnecessary costs.
Yes, Swannex offers insurance options to protect your shipment from loss or damage during transportation. Our team can provide you with more information on our insurance options upon enquiry.